101-Day Risk Free Trial

If within 101 days of purchasing our products on hestancue.com, you do not love what you’ve purchased, we invite you to return the product for a full refund.

  • Original purchase receipt is required to complete a return. Please keep a copy for your record. Products purchased outside of www.hestancue.com will not be accepted for return.
  • Returns without the original purchase receipt cannot be accepted.
  • Shipping charges are non-refundable. You are responsible for paying return shipping.
  • Refunds are made in the form of the original tender. For credit card purchases, it may take up to 2 billing cycles for refund credit to appear on your statement.
  • Refused deliveries, or deliveries that the carrier is unable to make, may be returned to our warehouse and may take an extended amount of time to process for a refund. We may, at our sole discretion, reduce the amount of your refund by the amount of any shipping costs paid by us, to account for costs incurred.
  • Start the return process by filling out the return form.
  • The Hestan Cue product is manufactured and inspected to ensure quality and performance. It is warranted to be free from defects in material and workmanship under normal household use for a period of one year after the date of purchase by the original purchaser (the “Guarantee Period”). This guarantee does not cover damage caused by accident, misuse such as not following product instructions, abuse, or commercial use. Scratches, stains, discoloration, damage from overheating, or damage from use of an automatic dishwasher are not covered by this guarantee. Incidental or consequential damages and normal wear and tear are not covered by this guarantee.
  • Hestan Smart Cooking Inc. promises the original purchaser to replace any defective part or item during the Guarantee Period. Should you have a problem with this item, please contact us via our website at hestancue.com. This guarantee gives you specific rights and you may also have other rights which may vary from state to state. Thank you for purchasing this item. We wish you years of cooking enjoyment.